Monthly Archives: October 2004

Well delivered apology = good customer service

By sindy | Published: October 15, 2004
The difference between good and bad customer service is a well-delivered apology. When somebody calls your company because he has a problem, it’s just good customer service to give a well-delivered, well-timed apology. It might not be you or your company’s fault that this customer is having a problem, but your customer is somehow not [...]
Posted in Technology & Computing | Leave a comment

Guilty until proven innocent

By sindy | Published: October 11, 2004
The folks at Bits of Freedom did a little experiment to see how fast (and how wrongly) copyright complaints are handled (at least in the Netherlands). They signed up with ten service providers and put up Web sites containing public domain material. They then made up an organization that claimed to be the copyright owners [...]
Posted in Politics & Law | Leave a comment

BigFix followup in The Chronicle

By sindy | Published: October 3, 2004
I was interviewed for an article on patch management solutions at universities after a reporter at The Chronicle of Higher Education found my blog entry on BigFix. So, finally, after much anxiety and anticipation, here it is: Plugging Holes in the Security Dike Although I wish that somebody actually working for Information Security Services at [...]
Posted in education, Privacy & Security, Technology & Computing | Leave a comment

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